A research to determine the training needs for strengthening the management capacity of medical professionals in primary health care services

Abstract

Background: The process of fundamental reforms in health sector rightly demands that the provide accessible, high-quality and continuous health care and services to the population. it is necessary to improve the management of the health care providers and the management of medical professionals in the “The quality and access to primary health care service in Mongolia, 2020”, “Current situation assessment of primary health care services in Gobisumber aimag showed the results. Aim: Assessment of management training needs of medical professionals in primary health care services. Materials and Methods: The survey was conducted by cross sectional method of analytical research on 12 family, soum health center in 4 provinces representing 4 regions of Mongolia, a total of 140 doctors, medical professionals, relevant specialists from the provincial and capital health departments working in soum health center and 18 family health centers in 9 districts of Ulaanbaatar city. Data were collected using quantitative and qualitative methods. When determining management training needs, Hennessy Hicks developed a method to determine training needs based on the difference between the current level and the level of importance. Results: In the assessment, 54 participants from family health center in Ulaanbaatar took part in an average of 46.5%, and 77 people from soum, family health center in local took part in the average 38.9%, which indicated that the knowledge about management is “insufÏcient”. However, the level of management knowledge is improving as the increase years of work. The assessment of training needs of the respondents is all positive. The indicator with the greatest difference in importance and level of reality was the perception of “Performance Management and Human Resources”. Conclusion: The level of management knowledge of medical professionals in family and soum health centers is insufÏcient and there is a great need for training. The level of management knowledge is increasing with years of work.